360° AfterMarket Management

Cerqa provides an integrated Aftermarket Management solution that supports the numerous functions that focus on a company’s direct contact with its customer base…..such as recalls, retrofits, reworks, upgrades, and returns management. Cerqa helps companies with these complex and labor intensive processes through a holistic solution that leverages a multitude of services, robust software providing real-time project status, and in-depth project management. Whether the solution is one project or a complete outsourcing program, it will be completely tailored to fit a company’s particular situation and requirements. Cerqa has the proven ability to deliver solutions that improve the performance and reduce the total cost of ownership of Aftermarket Management processes.

Cerqa’s Aftermarket Management Solution provides:

• Customer notifications / mailings
• Data cleansing / address verification
• Asset recovery
• Component testing and inspection
• Warehousing and real-time inventory management
• Mass fulfillments & distribution
• Systems integration such as shipment tracking
• Management of the procurement / item acquisition process
• Inventory liquidation
• Customized Assembly, Kitting, and Packaging services
• Production of needed printed material and media replication
• Real-time data visibility and reporting
• Reverse logistics management
• Quality and other world class operational standards – ISO certification
• Complete project management with dedicated personnel