Cerqa's Success Stories

Cerqa's full range of services and its flexible "can do" attitude has provided many customer success stories over the years.

Recall Mailing and Fulfillment Project

A high-profile OEM client experienced a product safety issue that required a recall. Utilizing Cerqa's 360° AfterMarket Solution the project was instituted within 48 hours. Our services included:

• Printing and mailing of notifications and return letter processing.
• Assembly and packaging requiring adherence to strict safety standards and testing.
• Fulfillment to end-users within 1 business day.
• On-line order tracking and reporting.

Cerqa's 360° Fulfillment Solution

A startup software development company recently sought out Cerqa's 360° Fulfillment Solution. What began as a simple fulfillment need to consumers, evolved into utilizing Cerqa's complete suite of services including media replication, packaging, and full printing of software collateral. Cerqa's solution allowed the customer to focus on its core competencies of software development and marketing.

Customized Assembly Rework

A Cerqa customer required a rework project including production of a new printed manual and CD replication. Logistics required coordination of assembled kits from locations in the United States and Europe. While the kits were being transported to Cerqa, replication of the manual and CD was in progress and scheduled for completion based on the kits expected delivery. Upon arrival, the kits were reworked and shipped the same day. Cerqa's responsiveness and flexibility prevented hundreds of service calls resulting in saving the customer thousands of dollars.